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Refunds and exchanges

Policy for Passes bought on this website

Refund requests for Rail Passes without a predefined start date (open date Passes), can be granted if such Passes are returned to us unused, not activated, and no later than six months from the last possible activation date of the Pass.

 
Refund and exchange requests for pre-activated Rail Passes for which the start date was chosen during the order process (closed date), can be granted if they are returned to us before the first day of validity of the Pass, or if they have been marked ‘NOT USED’ by a railway official before the first day of validity. Such Passes must be submitted within six months from the last date of validity of the Pass.

 

Please note that all partially used Passes are non-refundable and non-exchangeable and in the case of promotional Passes, different rules may apply. 

 

In the case of Reservation Tickets, refunds are always subject to the policy of the relevant Railway Company. 

 

Please read the information below to learn more.

Refunds & exchanges for mobile Passes

Refunds

Refund and exchange requests for unused mobile Passes can be made via your account on our website, within, and no later than six months from the last possible activation date of the Pass. Refund requests of mobile Passes can only be granted for non-activated Passes. In case the mobile Pass is already activated, but the refund request date is still before the first activated travel day, the Pass can be refunded after the Pass is de-activated. You will get an 85% refund on your Pass, while 15% is retained as cancellation charges.

 

Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel days in My Pass.

 

In case of a Promotional Pass, different rules may apply. Promotional Passes can be non-refundable or non-exchangeable. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer.

 

In case Plus was purchased together with the Pass, a 100% refund will be granted. Plus is only available during Promotions, and costs for Plus are non-refundable.

 

How to request a refund

  • Log into your account. Go to Cancellations and Refunds.

  • Select the Pass you wish to request a refund for. 

  • Please provide a reason for your refund request.

  • Click the button for a refund. 

Exchanges

If your travel plans have changed, or certain details of the Pass are not correct, or you would like to exchange your Pass for another one, we can exchange your Pass(es) for a new one. You will only pay an exchange fee of €15 per Pass.

 

In case of a Promotional Pass, different rules may apply. Promotional Passes can be non-refundable or non-exchangeable. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer. Certain Promotional mobile Passes are exchangeable without any fee. This will be specifically stated in the promotional offer.

 
In case Plus was purchased together with the Pass, no exchange fee will be charged. Plus is only available during Promotions. 

 

How to apply for an exchange

  • Order a new Interrail Pass on Interrail.eu.
  • Get in touch with our customer service by completing the form and make sure you include the old and new Interrail order numbers
  • Customer Service will process the exchange.

Refunds and exchanges for paper Passes

Refunds

When you’ve purchased a paper Pass on this website, you’re eligible for a refund in case:

 

1. You can return your Pass BEFORE the first day of validity, which is the start date you chose during the order process. 
A refund for a Pass returned to us on or after the first day of validity requires the Pass to be marked ‘NOT USED’ by a railway official, BEFORE the first day of validity, with a signature and a dated stamp of the station/ticket office. You need to send us your Pass within six months from the last date of the validity of the Pass.

 

In the above cases, you’ll get an 85% refund on your Pass, while 15% is retained as cancellation charges. The refund is based only on the costs of your Pass, excluding costs for shipping and Pass Protection.

 
In the case of Promotional Passes, different rules may apply. Promotional Passes can be non-refundable or non-exchangeable. Yet, the ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer. 

 

2. Was your paper Pass not delivered on or before the estimated delivery date with our shipping provider? Please contact us to get instructions on how to request a full refund. 

 

You can’t get a refund for a lost or stolen paper Pass unless you have purchased Pass Protection in advance. When you file your claim with us for loss or theft, we will ask you to provide documents such as a replacement Pass or tickets and a police report.

 

We are not able to renew your paper Pass or issue a duplicate Pass. If you want to change your Pass validity or other details on your paper Pass, you have to apply for an exchange. How to exchange an Interrail Pass is explained further below.

 

How to request a refund

  • Log into your Interrail account at the top right of your screen. You can then request a refund by clicking on ‘VIEW DETAILS’ and continue via the tab ‘GO’ in the Cancellations and Refunds box. 

  • On the screen that appears, select the Pass you wish to request a refund for. Give a reason why you're requesting a refund and click the button ‘Get return number.’

  • Send your Pass back to us, and clearly write the order number and the provided address on the package. 

  • Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. 

Exchanges

If your travel plans have changed, we can exchange your Interrail Pass(es) for another type of Interrail Pass. You will only pay an exchange fee of €15 per Interrail Pass. Shipping and Pass Protection costs are non-refundable.

 

In case of a Promotional Pass, different rules may apply. Promotional Passes can be non-refundable or non-exchangeable. Certain Promotional paper Passes are exchangeable without any fee. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer. 

 

How to apply for an exchange

  • Order a new Interrail Pass on Interrail.eu.
  • Follow the return instructions provided under ‘HOW TO APPLY FOR A REFUND’  and send your old Pass back to us.
  • Get in touch with our customer service by completing the form and make sure you include the old and new Interrail order numbers
  • Once we receive the unused Interrail Pass(es) back, we will process a 100% refund minus the €15 exchange fee per Interrail Pass. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection.

Refunds for reservation tickets

When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking.

 

You can request a refund via the Reservations Overview in your personal Interrail account. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. After you accept the refund conditions, you can go ahead and cancel the reservation. Make sure to file your request before the departure of the train concerned. A cancelled Reservation Ticket can never be reinstated and becomes invalid.


Electronic Reservation Tickets will be automatically refunded, but Paper Reservation Tickets will need to be returned to our office in the Netherlands before a refund can be processed. The return address will be provided upon confirmation of the cancellation.

All Paper Reservation Tickets are required to be received in our office within 1 month after the departure of the train. Shipment costs and the risk of loss during shipment of the ticket are borne by the customer, so we advise you to use registered shipping to send the Paper Reservation Ticket back to us.

 

We will process the refundable amount to your original payment method once the physical ticket is returned to us. The amount of refund may vary per train type. Booking fees or shipping costs are never refunded.