Refunds and exchanges
Refunds and exchanges for standard, non-promotional*, Rail Passes, purchased on this website, can be granted if they are returned to us unused and before the first day of validity. Partially used Passes or Passes returned on or after the first day of validity are non-refundable and non-exchangeable. In the case of Reservation Tickets, refunds are always subject to the policy of the relevant Railway Company.
*Certain promotional Passes are refundable and exchangeable similar to regular, non-promotional Passes. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer.
Please read the information below to learn more.