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Ordering and payment

Check our frequently asked questions for ordering an Interrail Pass. If your question isn't answered here, contact us and we'll be happy to help you.

Placing your order
How far in advance can I order an Interrail Pass?

The earliest in advance you can order an Interrail Pass is 11 months before you start your trip.


When you order your Interrail Pass, you'll need to enter the date when you want to start travelling with your pass. This date is printed on your Interrail Pass as your start date. You can order your pass anywhere within the 11 months before this date.

Are there any extra fees when I order online?

There are no hidden fees when ordering your Interrail Pass at Interrail.eu. Please do keep in mind that European high-speed trains and night trains require an advance reservation.

How can I get support with my order?

Find out everything you need to know about ordering an Interrail pass.

Please email us at customerservice@interrail.eu with your questions. You can also post your questions on our Facebook page.

Please contact us by email or phone. You'll find the contact details for your region in your order confirmation email or invoice.

 

Mention your order number (e.g. IN12345678) in all correspondence.

What is a 3D Secure payment?

Interrail.eu is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa and MasterCard payments, which protects you from the unauthorised use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.

Can I protect my pass against loss and theft?

Yes, for a small extra fee our Pass Protection covers the cost of replacement train tickets, should your valuable Interrail Pass get lost or stolen. The costs of the train tickets you need in order to keep travelling are covered up to the remaining value of your Pass.

You can add Pass Protection to your Interrail Pass order in the Shopping Cart.

Delivery of your Interrail Pass
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