Travel is back! Make sure to book your seat reservations well in advance to guarantee your seat(s).
Would you rather avoid reservations all together? Check out our reservation-free itineraries.
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Support
Long response times
Dear travellers,
We are experiencing an extremely high volume of customer contacts at this time. For this reason, we may take longer than usual to respond. Before contacting us, please check the answers to the most common questions first. For more immediate assistance you can also try out our chatbot in the bottom-right corner of this page or even reach out to seasoned travellers for advice in our community. Otherwise, we will get back to you as soon as we can.
Technical difficulties
Are you experiencing a technical issue (e.g. with reservations or My Account) on our website or app? We might be able to help!
Running into an issue on the app? First, check if you have an update for our app available in your app store. All up-to-date and experiencing the same issue? Check if the problem is listed in our Help Centre and find out how to fix it.
Travel disruptions in Europe
Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.
Travelling with a disability
We believe that everyone should be able to enjoy travelling by train in Europe. That's why we created this helpful document on travelling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.
Compensation for train delays
Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.
Whatever you'd like to know about Interrail, we're here to help:
Can't find the answer to your question? Ask the Community!
Our community is full of great questions and answers from fellow Interrail travellers. Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.
How to contact us
- Chatbot
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Ask us your Interrail questions in the chatbot if you need help immediately.
If our chatbot is unable to answer your question, your information will be forwarded to our customer service team and they will be in touch with you.
Please also make sure to check our FAQs above for answers to common questions.
- Facebook Messenger
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Ask us your Interrail questions via Facebook Messenger, our chatbot will answer you immediately. Afterwards you can always check back on the information that was shared by simply opening the Messenger chat with us again.
If our chatbot is unable to answer your question, your information will be forwarded to our customer service team and they will be in touch with you.
Please also make sure to check our FAQs above for answers to common questions.
- Check your order
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Have you placed an order with us? To check the status of your paper Pass order, or to change your personal details, log into your Interrail.eu account. You'll need your email and password handy.
Want to buy one-way or return tickets?
Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.
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"Excellent"
Excellent, the company are so helpful , if you have any enquiries no matter how big or small they are happy to help and respond to emails in a matter of minutes. Great
TrustPilot from Ellie, United Kingdom
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Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.