Coronavirus (COVID-19) - For the latest updates and travel information, please visit our Coronavirus Information Centre.

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Support

Coronavirus (COVID-19) Update

 

Please note that our Customer Service is currently responding to a high volume of contacts regarding the coronavirus. We care about the health and safety of each of our customers and want to support all travellers who had planned to travel with an Interrail Pass. However, there may be a slower than usual response time. The highest priority will be given to customers with a planned starting date in the coming days and weeks.

 

Before contacting us, please check here for all the latest updates on coronavirus, including an FAQ section and information on rail disruptions related to the virus.

Looking for information on Interrail mobile Passes?

 

You can now travel paperless with some of our most popular products! Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.

Whatever you'd like to know about Interrail, we're here to help:

 

Travel disruptions in Europe
 

Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.

Travelling with a disability
 

We believe that everyone should be able to enjoy travelling by train in Europe. That's why we created this helpful document on travelling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.

HOW TO CONTACT US
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Ask us your Eurail questions on Facebook. We strive to reply within 8 hours.

Please also make sure to check our FAQs above for answers to common questions.

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Send us a Facebook message! We strive to reply to your question within 8 hours.

Please also make sure to check our FAQs above for answers to common questions

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Contact us on Twitter

Send us a tweet! We strive to reply to your question within 8 hours!

Please also make sure to check our FAQs above for answers to common questions

Check your order

Have you placed an order with us? To check the status of your paper Pass order, or to change your personal details, log into your Interrail.eu account. You'll need your email and password handy.

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Want to buy one-way or return tickets?

Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.

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Excellent, the company are so helpful , if you have any enquiries no matter how big or small they are happy to help and respond to emails in a matter of minutes. Great

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