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SUMMER SALE: 10% off Interrail Passes for flexible travel. Shop the sale now →

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Support


Lots of travellers are excited to get back on track this summer, so we're receiving many emails from customers at the moment. Please keep in mind that it might take us a little longer than usual to get back to you.

 

Coronavirus (COVID-19) Update

 

Before contacting us, please check here for all the latest updates on coronavirus, including an FAQ section and information on rail disruptions related to the virus.

Looking for information on Interrail mobile Passes?

 

You can now travel paperless with some of our most popular products! Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.

Go to mobile Pass FAQs
Travel disruptions in Europe
 

Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.

Travelling with a disability
 

We believe that everyone should be able to enjoy travelling by train in Europe. That's why we created this helpful document on travelling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.

Compensation for train delays
 

Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.

Whatever you'd like to know about Interrail, we're here to help:

 

    Can't find the answer to your question? Ask the Community!

    Our community is full of great questions and answers from fellow Interrail travellers. Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.

     

    Check out our Community →

    HOW TO CONTACT US
    Facebook

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    Ask us your Eurail questions on Facebook. We strive to reply within 8 hours.

    Please also make sure to check our FAQs above for answers to common questions.

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    Contact us on Messenger

    Send us a Facebook message! We strive to reply to your question within 8 hours.

    Please also make sure to check our FAQs above for answers to common questions

    Twitter

    Contact us on Twitter

    Send us a tweet! We strive to reply to your question within 8 hours!

    Please also make sure to check our FAQs above for answers to common questions

    Check your order

    Have you placed an order with us? To check the status of your paper Pass order, or to change your personal details, log into your Interrail.eu account. You'll need your email and password handy.

    Log in to your account

    Want to buy one-way or return tickets?

    Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.

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