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Support


Dear customers,

 

We are experiencing a record number of messages from travellers at the moment, so our response time can be much longer than usual. Please check this overview of the most common questions before contacting us.

 

Train Strikes in Germany

 

From 30 September to 5 October, there will be widespread strikes of railway staff in Spain that will impact regional and long distance rail travel. As a result, many trains in Spain will be running less frequently, and the trains that are running will probably be much busier than usual. Renfe (Spanish railways) will be posting updates on the situation here.

 

If you are planning on travelling in Germany or on an international route which passes through Germany, we recommend that you check your planned journey on  Renfe's website to see if your plans are affected. In the timetable, you can also see which other trains are running earlier or later to help you plan accordingly and minimise the impact on your trip.

 

If you run into any problems you cannot solve by taking an earlier or later train, feel free to get in touch with our customer service team.

 

Coronavirus (COVID-19) Update

 

Before contacting us, please check here for all the latest updates on coronavirus, including an FAQ section and information on rail disruptions related to the virus.

Looking for information on Interrail mobile Passes?

 

You can now travel paperless with some of our most popular products! Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.

Travel disruptions in Europe
 

Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.

Travelling with a disability
 

We believe that everyone should be able to enjoy travelling by train in Europe. That's why we created this helpful document on travelling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.

Compensation for train delays
 

Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.

Whatever you'd like to know about Interrail, we're here to help:

 

Can't find the answer to your question? Ask the Community!

Our community is full of great questions and answers from fellow Interrail travellers. Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.

 

Check out our Community →

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Please also make sure to check our FAQs above for answers to common questions

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Have you placed an order with us? To check the status of your paper Pass order, or to change your personal details, log into your Interrail.eu account. You'll need your email and password handy.

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Want to buy one-way or return tickets?

Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.

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