Can I get a refund for a reservation I’ve purchased but won’t use?
In general, we can refund your seat reservation ticket under the following conditions:
- If the individual reservation has a value of more than 25 euro per person.
If you make the cancellation at least 1 working day (8.30-17.00 CET, Monday to Friday) before your departure date by contacting our support team.
If it is not for the Eurostar high-speed train. This railway company does not offer refundable reservations.
The amount youâ€™ll be refunded may vary per train type and is subject to the regulations of the relevant railway company.
The refund of your reservation will be applied within 2 working days after youâ€™ve returned your original ticket. The money will be refunded to the credit card or payment method you used for the purchase. Booking fees are not refunded.